Privacy Policy

Last updated: 17th August 2026

1. Introduction

Fire & Frost (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, make a booking, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Fire & Frost provides mobile catering and event services throughout the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@fireandfrost.uk
Phone: 07982 666994

3. Information We Collect

We may collect and process the following information:

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Event details and location
  • Billing information
  • Any information you provide through enquiry forms, emails, telephone calls or social media messages

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and similar technologies

4. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations
  • Manage bookings and event arrangements
  • Process payments and issue invoices
  • Communicate with you regarding your booking
  • Improve our website and services
  • Meet legal, regulatory and insurance requirements
  • Send marketing communications where you have consented to receive them

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contract: To provide services you have requested.
  • Legitimate Interests: To operate and improve our business.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Consent: For marketing communications and certain cookies where required.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment processors
  • Accountants and professional advisers
  • Website hosting and IT service providers
  • Insurance providers
  • Regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax obligations.

Booking and financial records may be retained for up to seven years to comply with legal and accounting requirements.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Request transfer of your personal data where applicable
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control and manage cookies through your browser settings. Further information may be provided in a separate Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Complaints

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

For more information, visit the ICO website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your information.